Skip to main content

​
Support Channels

Slack Connect

Fastest for most questionsContact [email protected] to set up a private Slack connect channel

Email Support

For technical issues[email protected]

Email Support or Slack Connect

For organization setup[email protected]For workspace creation and enterprise needs

Documentation

Self-service helpComprehensive guides and tutorialsGetting Started

​
Organization Workspace Setup

Organization workspaces are created by the Blocks team. Message us in our shared Slack channel or request one with email: Email: [email protected] Subject: “Organization Workspace Request” Include in your email: 
Organization Name: [Your organization name]
Team Size: [Expected number of developers]
Use Case: [Brief description of how you'll use Blocks]
Primary Contact: [Name and email for workspace admin]
Preferred Timeline: [When you'd like to start using it]
Learn more: Organization Workspaces

​
Integration Support

​
GitHub Integration Issues

Common Issues:
  • Repository not accessible
  • PR creation failures
  • Permission errors
  • Webhook configuration
Solutions:
  1. Check GitHub integration docs
  2. Verify GitHub App installation
  3. Check repository permissions
  4. Contact support if issues persist

​
Slack Integration Issues

Common Issues:
  • Can’t add Blocks to channels
  • Not receiving responses
  • Permission errors
Solutions:
  1. Check Slack integration docs
  2. Verify Blocks is invited to the channel
  3. Check workspace admin permissions
  4. Contact support if issues persist

​
Linear Integration Issues

Common Issues:
  • Can’t connect Linear workspace
  • Issue creation failures
  • Team selection not working
Solutions:
  1. Check Linear integration docs
  2. Verify Linear authorization
  3. Check team configuration
  4. Contact support if issues persist

​
Coding Agent Issues

​
API Key and Subscription Configuration

If you’re having trouble with API keys or subscriptions:
1

Verify API Key Format

2

Check API Provider Account

3

Verify Credits/Quota

4

Disconnect and Reconnect Subscription

5

Contact Support

If issues persist after checking the above, contact [email protected] with:
  • Which agent you’re configuring
  • Error messages you’re seeing
  • Screenshots from Blocks dashboard

​
Feedback and Feature Requests

We welcome all feedback! Here’s where to share it: Feature Requests:
  • Share in private Slack connect channel
  • Or email: [email protected] with subject “Feature Request”
Bug Reports:
  • Share in private Slack connect channel
  • Or email: [email protected] with subject “Bug Report”
General Feedback:

​
What We Love to Hear

  • 💡 Ideas for new features
  • 🐛 Bug reports with reproduction steps
  • 💬 Feedback on existing features
  • 📈 Suggestions for improvements
  • 🎉 Success stories and use cases
  • ❓ Questions about our roadmap
For urgent, production-blocking issues, email [email protected] with “[URGENT]” in the subject line and we’ll prioritize your request.

​
Self-Service Resources

Before reaching out, check if these resources can help:

Getting Started

Complete setup and onboarding guide

Platform Guides

Agent Documentation

Learn about Claude Code, Codex, and Gemini CLI

​
Thank You

We appreciate you using Blocks and taking the time to reach out. Your feedback and questions help us make Blocks better for everyone. Whether you’re reporting a bug, requesting a feature, or just saying hello—we’re here to help! 🚀